Booking policies

Booking

• Book up to 30 days ahead, from 1 hr per court.
• When you continue to payment, we hold your courts for 10 minutes. If payment isn’t completed in time, the courts go back on the schedule.
• Your booking is confirmed only after PayMongo confirms your payment. We email you as soon as it does.
• Please arrive a few minutes early. Your time starts and ends on the hour you booked.
• Non-marking court shoes only.
• Bookings are for the court booked. Please do not move to another court without staff approval.
• Keep the courts clean and use the bins provided.
• Players use the facility at their own risk.

Cancellations and refunds

• Cancel at least 24 hours before your first booked hour for a full refund.
• Cancel 12 to 24 hours before for a 50% refund.
• Cancellations less than 12 hours before, and no-shows, are not refundable.
• Refunds go back to your original payment method once processed by our staff. Timing depends on your bank or e-wallet.
• We may move or cancel a booking for safety or maintenance reasons. If we do, you get a full refund or a new slot of your choice.

If a payment arrives late

If your payment reaches us after your hold has ended, we check whether your courts are still free. If they are, your booking is confirmed as normal. If another player booked them in the meantime, we never double-book. Our staff will contact you to move you to another time or refund you in full.

Privacy

• We collect your name, email and mobile number only to manage your booking, send confirmations and contact you about your reservation.
• Payments are processed by PayMongo. We never see or store your card or e-wallet details.
• We keep booking records for 24 months for accounting, then remove your personal details.
• To ask about or delete your data, contact us using the details on this page.